Refund policy

At Shandong Qilu Industrial Co., Ltd, we strive to provide high-quality forged steel products and excellent customer service. We understand that sometimes a product may not meet your expectations. In such an event, we offer a refund policy that allows you to return the product within a certain period of time from the date of purchase.

Please note that we cannot make any promises or guarantees about the outcome of any product that we offer. We strive to provide high-quality products, but the success of any product depends on various factors that are outside of our control. Therefore, we cannot offer refunds based on the outcome of any product.

Our refund policy is as follows:

If you are not satisfied with the product, you may be eligible for a return.
To initiate a return, please contact us at info@qilu-toolsteel.com
The product must be in its original packaging and in new condition to be eligible for a return.
Shipping and handling fees are non-refundable.
Once we receive the product, we will evaluate it and determine whether a return is appropriate.
Please note that we reserve the right to refuse a return if the product does not meet our return policy criteria.

Thank you for choosing Shandong Qilu Industrial Co., Ltd as your supplier of forged steel products. Established in 1986, we have a full line service from smelting, forging, heat treatment, surface process to logistic. We have served customers both in domestic and abroad markets, and are familiar with the standards in different countries. Since 2016, we have broadened our range of products and invested in a forged products factory and two main warehouses, aiming to provide better service related to steel products.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at info@qilu-toolsteel.com